I am usually very understanding with customer service and usually businesses try to do the best they can. I consider myself to be a pretty chill guy and rarely (actually never that I can remember) have ever been so mad/disappointed with customer service. When I take my car into a shop, I expect knowledgeable and professional service. This location lacks both. The store Manager ARGUED with me saying my 09 Camry could only take synthetic oil and refused to put conventional oil in. (0w20 synthetic to be exact which is TOTALLY untrue!!!!) He proceeded to charge me the price of a full synthetic oil change. When in fact 5w20 conventional oil is manufacturer recommended. Felt like they were just trying to get an extra buck (or $50). I would steer clear of this location! Other Yelp reviewers seem to have experienced the same thing and now I believe it!