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http://www.openvoc.eu/poi#funnyReviews
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  • I took in my 2006 Kenmore vacuum. First, know that the repair location is offsite and you will only hear from a call center in some other location. $45 (non-refundable) upfront gets you a diagnosis 10 days later. It applies to the actual repair. The call center contacted my to authorize a new motor and filter, but could not answer basic questions about the warranty on the new part. I had to call back the next day and get someone else on the line. I approved the repair and 10 days later they called to get authorization for a different filter. I authorized it and thought they were going to tell me I could pick it up the next day but the filters aren't stocked on site or in the store. Odd. The employee reminded me that my vacuum was a 2006 and technology changes. So now I find out I'm repairing a vacuum that they don't even stock filters for anymore and that it is going to take another 10 days for a filter they didn't notice the first time around - seriously? I asked them to throw in the $19.95 filter for my time inconvience and their oversight in not providing the information at the time I was trying to decide whether to repair the vacuum or buy a new one. They refused. I forfeited my $45 and asked for my unrepaired vacuum. The whole system is an unfortunate mess and exemplifies the reason Sears has fallen from a respected retailer whose products you used to be able to rely on to a stumbling, faltering mess. The attitude of both the employee on the phone and the one in the repair center store front was that I was unreasonable to expect Sears to offer anything better in terms of service for a 2006 product. People who know me know I like to use and repair, recycle and reuse rather dumping everything in the landfill. What a waste!
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