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| - I do like Nothing Bundt Cakes, I really do, and still stand by my 5 star review for the Huntersville location. These are my issues with this location and why I dropped it down to a 3...
1. So apparently NBC listened to me and brought us peppermint chocolate bundt cakes in December of 2016. This is by far my favorite flavor! I love chocolate mint and wish they would keep it year round. Well because I love it so much, I end up going to NBC multiple times in December. Well in 2016, this location ran out early of the peppermint bundlets. I left with nothing and went to the Huntersville location instead as they still had it. Last year, again, I go about a week before the month ends, they were out and already starting to serve the January flavor - turtle. Later on in the week, we happened to be nearby the one in Marvin. I called them, and they still had the peppermint in stock, the last day of the month. Not sure why Tega Cay can't order/make enough of the peppermint, I mean it's not like they are off by a day, it has been by a week(+) early.
2. This location doesn't seem to ice their bundlets as well as other locations - specifically Huntersville. I was originally introduced to NBC in Huntersville as they were the first one in the Charlotte area. I have to say, I love icing!! I'm the one that wants the corner piece! When I go to Huntersville, the icing lines down the bundlets are nice and plump! Here, they just seem to be flat down the side. Again, I just love icing, so I prefer how it used to be done. They were good here when they first opened!
3. I used to come here often, like 1+ or more a month! Now, not so much, probably once a quarter. My waistline probably thanks me. I used to see in the mail, sometimes it was directly from them to my direct address, sometimes it was in the envelope full of coupons, and then other times it was in the magazine full of coupons for a buy one get one bundlet. They used to come in once a month to every other month, and it was specific to this location (or the one in Charlotte/Marvin since these 3 have the same owner). I guess now that they have been opened for a couple years and have a client base, they no longer feel the need to send out these coupons or be a part of these magazines. In turn, that just makes me go less. Customers love a good deal!
4. Lastly, service can be a hit or miss at this location. Sometimes the employees are happy and then other times seem to be just going through the process. Also, sometimes they don't have enough - like only one person (at least only one showing face up front). Then another time they have too much. I went in mother's day weekend, which I get will be a very busy time, but they had two people checking out and three people in front of the counter. When I walked in, the question I was asked was are you here for an order? No. Okay, then that lady is done talking to me starts talking to the next customer walking in asking again in for an order to that person. I feel like it would have been better to ask the usual what brings you in and the customer will let you know if they are in for an order or not. But then as I start to tell the girl behind the counter what I wanted, the original lady comes back to me and asks what I was in for and what they could get for me. I informed her I was just telling the girl behind the counter and she then realized oh okay, they are helping you. It was just too much, the back and forth and who am I supposed to be talking to? Note to self, just don't come around special days.
On a side note, I e-mailed them from my work one time last year about ordering a cake for a company party and never received a response.
5. They got rid of one of my favorite flavors. This is not the fault of this location, as it is with all NBC's, but very disappointing that Cinnamon is no longer an option. I guess they replaced it to have confetti year round, which does nothing for me. I get it since it is so popular, but cinnamon and cream cheese goes hand and hand, one of the best there was. While it is similar to the pecan one, I don't like nuts in cakes.
I still really like NBC and will continue to come here for the occasional sweet bundlets, but I just wish I could implant the Huntersville location here. The different ownership of the franchises obviously speaks to how things are done.
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