I've had my waxing done here a few times. The other day I scheduled a full body wax, but mentioned I didn't want my full arms waxed...just underarms. I was dismayed when I felt the stroke of hot wax being spread on my forearms in a matter of seconds. By then it was too late and I had to wax my arms. I did not want to do this. I did not ask for it. I specifically said no. I hate that I now have to deal with the arm hairs to grow back when it wasn't a problem area for hair removal before. Suffice it to say, the waxing done on my arms wasn't even done well so there are patches of hair remaining. Very unhappy with this experience.