I had a great experience here. I was told ahead of time that appointments take a bit longer since the students are still learning, which makes perfect sense. I booked a haircut appointment at the Institute Level, which range from $22-29 and can take up to 3 hours. Mine was 2 hours and I left happy.
I was offered tea and coffee when I came in. The student gave me a scalp massage during the wash. They listened to what I wanted and confirmed with me through the process. The instructor came over to go over techniques with the student at every stage of the cut and to inspect the progress to make sure everything was going well. Both of them were friendly and professional. The cut turned out great.
I'll be coming back.