We have been long time dinners at Indian Delhi Place. I do not like to enter negative reviews but I must.
We had dinner here on Wednesday 08/06/2014. The service has taken a nose dive along with the quality of the food. We usually order a spice level of 5 but this time it was a 7+. I could over look that but there was a major problem
I attempted to pay the $49.78 bill via a $50 Debit Card I received for a test drive of a Lincoln. They ran that card 3 times claiming it was rejected and wanted another form of payment. I used my Amex Card for a total of $59.78--$49.78 + tip. After I arrived home, I checked the Debit Card and discovered the charge of $49.78 was listed as the card had a balance of $00.22. I called Delhi Palace back and they still claimed the Debit Card was rejected. They just spoke LOUDER that I was wrong. They refused to do anything about the double payment.
I told them that I would do a chargeback on my Amex Card and just completed that. I contacted the Debit Card Company for assistance on this double payment.
What could the Indian Delhi Palace have done to resolve this? Very easy--just check your income statement from the debit card and charge cards for that night. But all they did was to talk louder that the debit card was rejected.
I speak ENGLISH and I clearly understand what took place!
08/08/14 UPDATE
The debit card company sent me paperwork to file. There was information that my debit card was swiped 3 times and the purchase was APPROVED. Amex will be given a copy of this information. Indian Delhi Palace needs a better customer service plan or this type of issue can take place again. Who's next?