My boyfriend and I live in California and were visiting his family in Cleveland for his cousins wedding. His grandmother's hair was bothering her and she really wanted to have it cut before the wedding. She is on oxygen and gets really nervous to go on new outings. The staff was amazing, Jacie catered to her every need and they really made her feel comfortable and pampered, her hair turned out beautiful. We will definitely be making sure she comes back and gets pampered more often!