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  • I have shopped at bestbuy on a handful of occasions. Once at this particular store. I have never had genuine customer service experience from this establishment. Every time I shopped here I feel like I am bothering an employee when I ask questions or call in for service status. My last experience was with a camera that had an issue. This issue was covered under the extra plan I purchased. I took the camera in. After 2 weeks I received an automated phone call that my camera was ready for pick-up at the Geek Squad counter. Before leaving the store I did as most do and I checked out the repair. The camera was exactly the same as it was before I gave it to the geek squad. I showed the customer service lady and she said that the paper work shows it was repaired. She said if I was not happy with the repair I could sign the paper work and re-submit the claim. This is when I got furious. I was being asked to sign a paper stating I was happy with the repair and then re-submit the claim that the camera was still broken!! I refused to sign the paper and asked that the camera be re-submitted with out a second claim. During all of this I was never apologized to or offered an expedited service. I had to ask for the camera to be expedited the second time around. I don't believe they expedited the second claim since it still took another 2 weeks for the camera to come in. They camera was repaired the second time but I was out of a camera for a month and never did receive an apology. I have learned my lesson for the last time. I will now purchase my electronics from one place and this place is newegg.com These guys know customer service and have a customer for life.
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