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  • PSA: DO NOT STAY at the Residence Inn Marriott off of the I-17 freeway in Phoenix, AZ!! It's not worth it! They are rude, unprofessional, and lie so they don't have to refund money back!! The supervisor/ lead manager NICK VALENSUELA didn't take the time to hear any of the customers' concerns. He didn't show any empathy or sincerity. They have horrific customer service from staff and management. The manager will hang up on you if he gets caught in a lie or doesn't want to answer questions that would cause a full refund. He also has a lying staff. KATHY PETERS was very snotty and came across as being prejudice. She was the night manager we dealt with. She was combative on the phone and was confident that nothing would be done to her despite her attitude and demeanor. She cut me off on every sentence and got loud on the phone for no reason. They did not give a warning call to say keep it down or that were too loud. We don't have a volume meter in the room to gauge. She came up with all excuses and then threatened to call the police. There was no loud music at ALL! We were just laughing and eating. They already knew a surprise party was happening when we paid for the room. First it was noise, then there were too many people per security guard SERGIO (less than 20) mind you on a 2 bedroom suite and there are no parties. I advice they were notified about the party when we paid. She then says well it is after midnight. So I then ask was there a curfew listed on agreement. She says it doesnt mstter, we have to go. Then it turns out to be some other excuse when we are cleaning up and leaving. The Residence Inn Marriott off the I-17 is a disgrace! Don't waste your money here at all! When you are the customer and want to file a complaint due to treatment, they hang up on you! I tried to call back and the lady said the manger hung uo because of harrassment. That would mean I would have to call back several times or threatening. I called one time and asked for the proof of the so called "trashed room". Instead he wants to say go to corporate anf hung up. Where is that found in the customer service etiquette handbook? They lied and said the room was trashed even though we cleaned it thoroughly before we were rudely kicked out so we could get our money back! We were not even there 2 hours before this untrained worker KATHY PETERS called and threatened us as if we were hostile!! I'm tired of people trying to label me as aggressive just because I am BLACK and upset. I am a customer just like anyone else and I deserve to be treated as such!! Because I want a refund for not even staying there a full night, JULIE (current day manager) is threatening to call police because we are asking for "so-called photos" of the room once we were forced to vacate. They know they have shady business and don't want to confess to it. Their corporate office @800-535-4028 has their mailbox full so they can't even address their customers concerns and their employees misconduct towards paying customers.
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