Went to Casey's for lunch a few weeks ago and ordered a chicken SANDWICH. the place was nearly empty, but still it took forever for my sandwich to arrive. finally i got my sandwich. it came with fork and knife and NO TOP BUN !!! personally i prefer to eat my sandwiches with my hands - not fork & knife ... so when i asked the waiter if i could possibly have the top part of my sandwich bun he lectured me that he can't do that because that's the way it's being done here bla bla ... i even offered to pay for the missing bun, but he refused !!!
i have NEVER come across such a level of inflexibility and non-customer focus ... even weeks after the incident i am still shaking my head every time i walk by Casey's ....