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  • I had an appointment scheduled for today at 3 PM for an estimate. It is now 3:50, and there has been no word from Eclipse Solar Screens. I called them around 3:30 and my call went to voicemail. My text message, confirming our appointment, went unanswered. Apparently Eclipse doesn't need or want my business. It's enough to make me wonder why they booked the estimate in the first place... Edited to add: Emergencies happen. So be it. As the timeline indicates, my review was written when you had not yet contacted me. You simply failed to show up. If you had said before the fact, "Hey, I have an emergency and can't make our upcoming appointment. Can we reschedule?" That would have been acceptable. Instead, you no-call no-showed. Was your emergency more important than my estimate? Absolutely. Was it professional to leave a potential customer hanging, without even informing me that you would not make our agreed appointment? The readers of Yelp will have to decide.
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