To be honest, I was super pissed and wanted to give this place a bad review based on their app. They couldn't use the money I loaded onto the card but my gosh!! The drink was so amazing!! My husband got the pumpkin spiced chai and I got a blended caramel and wow! Amazing! More like a dessert than a drink. I'll just rate the app badly in the App Store. I'm surprised that they couldn't just type in the card info manually like other coffee stores. I'd say I won't be back, but let's be honest, the coffee was way too phenomenal.