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  • Sadly, this company has gotten so large, that it's lost it's focus - which should be helping the customer and taking care of their needs. They do have some good people, but they have far too many bad apples especially in this office. One huge issue we have with this office is that they do not keep their word - as they say one thing and do another. We've been with USAA for over 25 years and have seen a drastic decrease in the quality of people they are hiring. Very sad ... because they use to care about their customers. Now, it's all about the money. They have no compassion or heart.
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