One star for the manager at this location. NO star if that was an option. I don't know her name but I wouldn't care to deal with her again. She would be the reason I would never shop at sunglasses hut again. Poor choice of putting her in front of customers.
I have had successful dealings with sunglasses hut throughout the country. Even a district/regional manager in California took the time to fix my sunglasses. Their service is the reason I keep coming back. However that could change if I ever had to deal with this manager at the Tempe Marketplace location again. She is beyond horrible. It's too bad for me since this is the closest store from where I live. This manager is everything but customer friendly. She comes off like a sales tyrant and has no problem telling customers "no" even when she was wrong. I was able to get that I wanted at another sunglasses hut store.
The sales guy I have dealt with in the past is very nice and took the time to pick out the right pair of sunglasses for me. I would like to continue working with him. But as long as the manager is at that location, I wouldn't go back.