| rev:text
| - This was a disappointing service for our new 2015 Ford Taurus, which was its first service of an oil change, tire rotation and get the car washed. I'm giving them 3 stars because they met the minimum of what they had to do.
Because we have another Ford that is also fairly new bought at a different dealership, though I'm not happy with that dealership's sales department, most of the service department at the other Ford dealership nearby is alright, so as long as we don't get a couple of the guys.
I got Mike Bradley. He was okay, but I have a number of better service people I've dealt with over the past couple years, so he was minimally polite to me. He wasn't discourteous, but he was just doing what he's supposed to be doing. I had an appointment set for 1:30 pm today, which I was on time for, maybe a couple minutes early. When I set the appointment more than a week before, I told them I had other things going on and they said it would take at the most 1 1/2 hrs.
When I got there and asked Mike when my car would be ready, he said at least 2 hrs. AT LEAST. I told him that I was told it would take 1 1/2 hrs when I booked my appointment, which is what my schedule allowed. They took the full 2 hrs, so then I was late to my 3:30 pm appointment by a 1/2 hr, not good.
I told Mike about my dissatisfaction that if their booking people say 1 1/2 hrs, they should meet that or do better, not worse. Everyone is busy and I went by what they said. He was a little sarcastic with me at the beginning when I asked for my car to be washed. Since I didn't know him, it was not appropriate to be sarcastic to me.
When I got into my car, the outside looked alright, but the inside of my car was dirtier than when I gave them my car. Someone with very dirty shoes got the inside of my car, driver's side, dirty. A part of the interior of my car is cream colored. Not cool.
The excuse I was given for it taking 2 hrs was because it had an oil change, tire rotation, and car wash. That's the usual service that I get at SanTan Ford and they do it in less than 1 1/2 hrs usually for our other Ford.
I'll probably try a different AutoNation for our next service because I don't have a lot of confidence that if they dinged my car or something that they would say. And, while I was there, there seemed to be a couple other people that were not happy with whatever was going on.
They have a really nice waiting area, but I really would prefer excellent service and work, and it was just okay.
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