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| - Went to Dagu on Sunday March 4th, around noon, surprised that the wait wasn't too long, less than 10 minute wait for a table for 2.
Unfortunately the positives end there. The customer service at this noodle bar was just atrocious. Which is unfortunate, since we've been here about 4-5 times in the past, and quite enjoyed the meal here.
I'll start with the positives, the food we had was decent I would give it a 4/5 stars. We had 2 types of noodles and the crispy chicken.
The problem area for me is the customer service at this noodle shop. I must have waited over 25 minutes for my noodle after my wife's noodle was delivered to the table. My wife was almost finished eating her noodle, and I still have not received mine. The table of 2 next to ours, they sat down 10-15 minutes after we had ordered and both of them received their orders before I did.
When I didn't receive my noodles after about a 10 minutes wait after my wife got hers, I asked our waitress about my order. She mumbled that she will check with the kitchen. After 5 minutes, she didn't come back, and I saw her taking orders and delivering orders to other table; I flagged her down, and reminded her that I am still waiting for my order. She then replied that the broth that I ordered(Classic mushrooms) was short in supply and will take longer.
This excuse doesn't make sense. They pride on their broths taking 24 hours to make, so if its in low supply then they should stop taking orders for that broth, and tell me to order another broth. Is she telling me that the broth is low in supply and they will be able to make another batch while I wait?
After another 5 minutes with no broth in sight, I spoke to the manager on duty, and she went back to the kitchen and immediately brought out my order. Unfortunately, by now, my wife had almost finished her meal, so she have to wait on me to eat. Kinda ruin the mood.
In summary, my big beefs:
- took 25 minutes for my order to arrive after my wife's order was ready
- guests that ordered after us, got their order wait before mine
- Waitress made a 'stupid' excuse on the delay
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