There is a lot of misrepresentation here and I should have went with my gut feeling on the bad reviews elsewhere and the fluff reviews that don't seem legitimate.
I booked this tour online because it looked good and there are decent reviews and of course the price.
It says pick up at your hotel, however, we had to walk to the hotel across the street. Good luck with that after having fun the night prior. Not only that, carrying your belongings through the hotel maze is a pain.
Wifi was advertised online and there was none on the bus.
Over 3 hours was advertised at Grand Canyon but we had to wait on people doing the helicopter tour and were cut short to almost 2 and a half.
Lunch was mediocre. After all of the great food in Vegas it seemed like a meal fit for an inmate!
Now trying to find the bus to get back with all of the other busses I started looking at the names on them and come to find out our bus is actually Y Travel and Grand Canyon West Express. Not sure which company I actually went with.
Since we didn't get hotel pick up, food was gross, cut short on Grand Canyon viewing time, no wifi like advertised, and got back late and had to walk to hotel, we tried going to their office to complain. Guess what?
Their office is a mailbox at a UPS store!
Not impressed with anything but the price. Guess I got what I paid for.