I wanted to like Cactus Bikes in ahwatukee and be a frequent customer because I like to support locally owned businesses...but as a consumer I still expect value and decent service.
I've rented a bike there and liked the guys working there - a guy nicknamed "Fish" helped me out and is a good guy. Went back a couple months later to buy some clipless pedals for a bike a purchased elsewhere (almost purchased from them, but found their prices on used rentals way too high and found a better value online).
New to Mountain Biking I still wanted a local bike shop for service and accessories and was looking for advice and ended up buying a used pair of pedals that they recommended.
Got home, did some reviews on the pedals and found out that not only were they OLD models that are no longer sold, they had HORRIBLE reviews AND I OVERPAID - - THEY CHARGED ME FULL RETAIL for used merchandise!!! I could have gotten much better pedals, new, online or on ebay for half the price.
So I took them back less than 24 hours for a refund...and then I learned of the consumer dreaded "RETURNS FOR STORE CREDIT ONLY".
In my opinion, this is just bad business and virtually gauranntees that I won't be back. I can't blame the guys working there...they're just employees and follow orders - not their fault. I do hope the owner reads this and changes their policy...
So the employees did what they could within the narrow boundaries set by the owner, tried to help but I just wasn't happy, they exchanged them for another pair of used pedals they had in stock. In this economy I like to feel good about the money I spend...and I left Cactus Bikes feeling like they got the best of me.