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| - This was the 4th time we've been to BJ's and this place continues to disappoint. Previous visits have been passable or just so-so. Tonight can only be called terrible.
Here's why...
First, there is an exceedingly long wait just to get seated. Tonight took about an hour and a half and using their app to get a place in line is useless. The BJ's app only puts your name on a list at the door but does not secure a spot in the queue as does restaurant's that use the NoWait app.
The long wait might be understandable if BJ's was a unique place to go but it's not. There are several craft brew places that serve food around the South Hills with new ones opening all the time. There are a lot of choices available out here offering the same repertoire of food and drink.
Secondly, the time it takes to get your food after ordering is ridiculously long. Our order wasn't complicated. We didn't order appetizers or adult beverages, only the entrees. It took approximately 45 minutes to get an order of Fish Tacos and Fish and Chips. The waiter was apologetic about the delay and sent the manager to the table. We hadn't complained about the wait but the waiter realized it was excessive. Maybe chewing the ice cubes from our drinks while tapping our fingers on the table was a clue?
When our food did arrive, it was lukewarm at best. The wilted lettuce garnish leads me to believe it had sat under a warming lamp for a while. I was highly unimpressed. To make up for the delay in getting served, we were offered a comp dessert, their "Pizookie." We weren't expecting that and thanked them.
And we started waiting AGAIN!
Finally, after waiting another 15 minutes for the "Pizookies" to arrive, and they never did, we got up and left. I don't get how it takes that long to put a scoop of ice cream on a cookie. I guess I'll never find anything out.
Thankfully, we could pay the check electronically. I would not have wanted to see how long it took to get our bill but I'm sure that is the one thing you'll get quickly.
So with the long delays in getting your food, it's no wonder why it takes so long just to get seated. These delays essentially blew the rest of the evening as we were there much longer than we could have imagined for what was "bar food" where the quality is concerned.
We won't be going back and if you are on a schedule, as going to dinner and a movie, go somewhere else or you'll be really late...
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