rev:text
| - My family has ordered several amazing cakes for special occasions from Carlo's since it opened here in Las Vegas at the Venetian. We got beautiful cakes for my engagement party, my baby shower and a few birthdays.
Just last weekend, August 19, 2017, we ordered another cake with their 'amazing' buttercream frosting.
Unfortunately, the buttercream frosting recipe has been changed. It has gone from 'amazing' to tasteless Crisco. The cake is so slathered with this lard masquerading as frosting that my 6'3" 300 pound (very strong) brother could not carry it all the way from the bakery, through the Venetian, to the car. Venetian valet had to get a cart to wheel it to the car, as the bakery did not lift a finger to help.
Not only has the recipe changed for the buttercream frosting but the staff knows it's disgusting and didn't bother informing my mother, when she ordered it, that the recipe had changed about 2 months prior and it wasn't edible. When she called after trying to serve it to 20 people at our joint birthday party event, the woman she ordered it from answered again and admitted she knew it would taste bad but didn't say anything.
The reason it is important to note the fact that the clerk didn't say anything is because as my mom was ordering this LAST cake, she was raving about the buttercream frosting (yes, my mom and I only eat cake for the frosting) and saying how excited she was that all these people she had been bragging to about Carlo's Bakery would now get a chance to taste how amazing the frosting is.
I'm sorry but at this point, if I were taking that order, I would tell the person that they were not going to get the same great buttercream frosting and I would have offered a frosting that did not taste like LARD!!!
To top it all off, the bakery is not willing to refund any of my mom's money, even though we threw away most of it. They would give her a 'discount' off her next order. As if we will EVER order anything from this bakery again.
|