3 employees said, "Someone will be right with you". We were the only ones waiting. Our order was finally taken. While we waited an unreasonable amount of time, about 20 minutes the place filled up and one of our orders came out. A few minutes later the Affogato came out. People were waiting and waiting. The ice cream was 17.00 for an Affogato and 1 large scoop. It was very good. The employees are perfectly nice but I have no idea what they were doing to get our order ready.