One word..."FAIL"
Figured I check out this new spot that opened up for a quick lunch. I walk in and half of the dishes aren't even available and this is just before noon so don't you think you should stock up for the lunch rush? The lady helping mentioned she could take my order I pay and they will bring it out to me...sure why not??!!!
20 minutes later after watching everyone come after me get their food someone finally makes eye contact with me and asks what I was waiting for...turns out they gave my order to someone else. The lady goes to that table apologizes and bring them their correct order while I'm still standing there without an explanation of where my lunch is. Then they push a plate to me and apologized for the long wait, i look at it and tell them that's not my order. So after a 30 minute ordeal of waiting around I just asked for a refund and when the Manager comes over to process doesn't even care to ask why or what is wrong or insist how he can correct the situation. Yah..."FAIL"