| rev:text
| - two giant thumbs down.
my parents and my fiancé came here around when the restaurant opened for business. it was obvious that they were ironing out some kinks. as appetizers, my parents and fiancé ordered braised beef pierogies, soft pretzel and i ordered the rice vermicelli noodles. i can't speak on behalf of the first two appetizers, as i am allergic to milk and eggs hence the reason for ordering the rice noodles. my family seemed to enjoy them and the rice noodles were absolutely excellent. for entrees, my mom had the cuban sandwich, my dad had another sandwich which i can't remember, my fiancé had the philly cheesesteak and i had the bulgogi. when my entree came out, i had not the slightest idea what it was, seeing as it was certainly not korean bulgogi. it was pieces of flank steak on top of brown rice. i informed my waiter that this is not what i was expecting, nor is it authentic bulgogi and it shouldn't be represented that way on the menu. he didn't even know what bulgogi was... he asked me to google a photo and show him. unbelievable. i end up ordering the chorizo tacos which were extraordinarily salty but edible (mind you everyone had already finished their entrees by the time my tacos came out 25 minutes later).
my girlfriend and i came here for lunch once and then another girlfriend and i came for lunch another time. both times i was shocked to see almost none of the menu items from my previous visit were currently on the menu anymore. i ordered the quinoa with chicken both times and it was good. like i said, i have food allergies and there is almost nothing i can eat on the menu, especially since they took the tacos and noodles off. okay.
last night, my girlfriend and i had dinner after not seeing each other in years. i suggested brim because of the patio and she wanted to eat outside. upon our arrival, our waitress seemed to be normal enough. for drinks we both had the fuzzy peach beer which were a little above average. i asked the waitress if i could order the orecchiette without pesto cheese and bread crumbs due to my allergies and just have it with the chicken, kale, mushrooms and garlic and oil, to which she assured me they could do. my girlfriend ordered the quinoa with chicken since she wanted a salad but Brim has literally 2 salads, a wedge and a caesar. our entrees come out and mine is clearly covered in cream sauce. my girlfriend tries it and tells me it's absolutely covered in cream and butter. i flag the waitress down and inform her, which is when she began getting an attitude with me and speaking like a valley girl. she takes the dish and comes back literally 3 minutes later and hands me the same dish... i tell her that this is the exact same pasta she just handed me and anyone with half a brain can see it's covered in cream. she tells me it's not and that she told the chef no "milk, butter or egg". she wasn't even bright enough to know that milk already covered the topic of butter, but what can i expect. instead of sending it back to the rude and dull waitress, we switched meals. so that's 3 times i've had the exact same thing here.
here is the best part. i went outside with my friend while she smoked, and my fiancé was pulling in to have a drink with us (which we decided against since we just wanted to leave). when we go back up to our table, everything is gone. we're floored. we weren't even finished with our drinks and we told the waitress we would be right back. as soon as the waitress sees our stunned faces, a man comes up to me and says "unfortunately your table was accidentally cleared off so we're remaking your food". i told them that we already finished our food and i don't want more and we just want to leave. he says well you can take it home with you. i've already eaten this dumb quinoa 3 times, which i can make at home and am sick of, but fine. we leave and fast forward to getting home, i offered my food to my fiancé who hadn't had dinner and we open the container and it's the orecchiette, wtf????? the portion was so small i thought they boxed up my friends leftovers and pretended to pass it off as a new entree, except she ate all the chicken off of hers so it wasn't that. not only was it a portion for a toddler, but there wasn't even oil on it. this was so baffling to me that i couldn't wrap my had around it. why couldn't they just give me the entree i wanted in the first place, why did they clear our table off, among a million other Why's.
i will never be back here and if you're a willoughby local, you've probably been told by a friend or two to do the same. this place could've been great, but aside from the bad food, the crowd is full of willoughby graduates who peaked in highschool. also the acoustics are horrific, especially since you'll be forced to listen to screaming 30 year women in gabriel brothers sun dresses and michael kors bags who for some reason are on their high horse.
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