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| - Their prices are deceiving, overpriced or an actual rip-off, but to me the fact that they are deceiving is what upset me the most on my latest visit and is why I feel the need to alert others. Although they have a lot of fun candy that you might not find elsewhere (see my pics of the Gummy Bear Stein & Jelly Belly Beanboozle game), they also have candy that you CAN purchase anywhere for MUCH less, however the way that they have it packaged is extremely misleading.
For example, see my photos of their "BIG Sour Patch Kids" box (and that is exactly what they call it on the receipt, as well). As you can see in my photo, this is a great example of "buyer beware," because it merely contains a regular 14oz. bag of Sour Patch Kids (packaged in a box twice the size). So, the customer would need to know that a 14oz. bag (even if packaged in a BIG box that says 14oz.) costs less that $3.00 elsewhere. It's Sugar charged $12.99, and yes, I fell for their deception since I wasn't knowledgable enough about the ounces of a bag of Sour Patch Kids, and too naive to think that this box was FOUR TIMES the price (and as you can see from the photo, twice the size of the bag inside).
Another misconception is that "BULK" candy is cheaper than boxed candy purchased elsewhere. I scooped out about 15 Swedish Fish, and when I got home, I saw that my receipt showed that they charged $13.96/pound. Just now, I looked up an online site who charges $5.99/pound. and as you probably know, you can get a box of Swedish Fish for $1 at most drugstores, which would contain more that the 12 that I purchased at It's Sugar for $3.91.
Also, look over your receipt before you leave your place at the register, because they charged me for a "BIG Nerds" that I did not have up there at all.
I called the store, and they told me that I had to call the phone number on their website for a refund. When I called the number, got a recording, pressed 2 for customer service and had to leave a message for "Camille," I politely explained the charge mistake as well as my dissatisfaction regarding the 14oz bag of Sour Patch Kids for $12.99 (and 12 Swedish Fish for $3.91). ~ I haven't received a call in return, even though a repeated my name and number once again at the end of my concise & factual message, therefore, I am writing this in the hope that it will keep others from "purchasing without thinking" and checking their receipt.
Lesson learned: I'll go to Walgreens and get 4 boxes of Swedish Fish and a 14oz. bag of Sour Patch Kids for $7 to $8 verses $20.
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