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http://www.openvoc.eu/poi#funnyReviews
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  • I would recommend that you find a relative of the Mad Butcher of Kingsbury Run to drive you around Cleveland before I'd ever recommend this business to anyone. I reserved a car online for my wife via a third party (Hotwire) and the older gentleman working this morning was a complete butthole (very very nice way to describe his behavior) to my wife. Started with telling her that her reservation wasn't until 1:00pm and refused to budge from that even after my wife showed him the email confirmation time of 12:30, stated that there were other people waiting for cars in front of her (there was no one else in the location) Ten minutes later he finally relented and processed her for the rental...started by demanding the credit card and running a complete charge and hold through to include insurance (even though I had already purchased insurance through the reservation site. He justified it by saying their insurance was crap, they did not accept it and on and on. Told my wife if she had a flat that she would have to purchase a new tire, have it installed, and bring back the receipt for a brand new exact match tire. He ranted and raved about how crappy their insurance was and how she absolutely had to have the $28 per day insurance they offered at dollar. He kept on until my wife was on the verge of tears (no my wife is FAR from being a typically emotional lady but she does prefer to avoid outright conflict) The process went on until she relented and agreed to the $350 hold on the account, the insurance, and after being mistreated, disrespected, and down right nasty to she walked out with the keys. She did go immediately back and cancel the car after talking to me, I'd rather pay a cab to shuttle her around than pay a business who treats their clients in such a manner. This whole processed was followed by me trying to contact customer service via phone and being shuffled around (twice to the same poor lady in roadside assistance) before I was finally put in touch with a representative who took my complaint but said there would not be any follow up with me from corporate or anyone else regarding the manner. She did offer me some vouchers (as though I would ever even dream of renting from that company ANYWHERE). and did take my complaint but no real resolution tithe issue or the treatment my wife suffered at the hands of the older gentleman and "Heather" who completed the cancellation on site but was also very rude brought it the process with my wife.
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