I agree that the bad thing about this place at all their locations is how they pressure you into upgrading your wash options, and window chip repairs. they are also not cheap, and sometimes the car is not as perfect as i would like for the price I have paid. The worst experience I had with them was when I got a full detail and my owners manual was not put back into the car. I argued with them and demanded that they find it, but was told they were not responsible for it and there was nothing else they could do. The manual cost $450 to replace from Land Rover. I never got a new one.