Had a gift certificate so even after reading bad reviews of long waits and poor customer service, gave it a try. Was very happy with food and service. A young man named Wes was very attentive. My husband and I had bagels and lox. We are New Yorkers and very fussy but it was very good. Asked that our bagel be scooped out, and double toasted. It was served exactly like we wanted. Will add this to our list of breakfast establishments.