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  • Probably the BEST customer service experience I've ever had. They truly care about their customers. Unfortunately the mattress was a bit too firm for me (but it really was an excellent quality mattress!) To be fair, I prefer the most ultra plush mattress on the market. I really wanted to buy from Tuft, because I believe they are the most ethical mattress store on the planet. Anyway, they made everything so easy & convenient when donating the mattress & processed my refund the day Salvation Army picked up. Just amazing. THANK YOU T/N!
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