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| - Santorini's quality & service has really declined over the past few years, Though they've never been a "fancy" restaurant, their staff always treated you as if it was. Not this time around.
We entered the restaurant after making a reservation hours earlier for a birthday dinner/date night. There were three tables occupied - one of which was a loud, extended family - which for some reason we were seated immediately next to. There was a wailing infant on a chair less than two feet away from us, and we were close enough to the family that we could have easily joined into their conversation had we wanted to. This was not the intimate date night we had planned for, so I asked if we could move to the two-top just behind us. The host who sat us said no, because if they had a party of six come in that evening, they'd need to join the two top with the adjacent four-top. I can see the logic in that, but considering the restaurant was almost empty & that we had gone to the effort to reserve a table where this potential six-top had not, good customer service would dictate that it would be worth accommodating our reasonable request. He again said we could not move. Then, after reluctantly taking our assigned spots, our server came back with water and she said we could move. Which was appreciated, but the effort it took to get to that conclusion seemed unnecessary.
Our server, while accommodating enough, hardly spoke, no specials or anything were mentioned. Her appearance was disheveled, with a wrinkled and untucked shirt. There was no wine service, the white was left on the table without an ice bucket. We ordered the saganaki and were confused when she brought it out to us already sizzling. I guess they don't do the flambé at the table anymore? The meal was alright. "Veggies" on the side consisted of what I'm assuming were frozen green beans with the odd chunk of carrot.
For the price point, and what we had hoped would be a nice, intimate dinner, it was all pretty disappointing. Santorini used to be an absolute gem - I'd always bring my friends or family from out of town here. But after this experience I don't think we'll be back for a while.
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