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  • We just cancelled our weekly pool maintenance with B&L for a number of reasons. 1. We've been through maybe 4-5 pool guys through them. We were never immediately contacted; it was always after a gap in service or some random new person started showing up in my yard. 2. They had our card on file..they took that as freedom to do whatever they wanted. They did not clear additional charges (for repairs, or equipment). NOT COOL. 3. Our pool cleaning days changed at their discretion...sometimes Wed, sometimes Sat. Sometimes never. One guy got into an accident and I didn't have a pool guy for weeks. Again, no update until we called and they offered a credit..never explaining HOW was this even happening? why did we have to call to find out?! 4. The log was rarely filled out. I had to call and complain. Who's coming? what was done? 5. Did they use my supplies? No idea..I bought a new bucket of chlorine tabs weeks ago, and I went outside and that bucket is still FULL. UGH! We gave them more than enough time and chances to get their act together. Their prices are cheap but I'd rather pay more for dependable, reliable service.
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