I stopped in for lunch today (my first visit) and ordered the Black & Bleu salad. To begin with there was no Bleu cheese in the salad. I returned it and got an apology for the missing cheese and received a cup full of cheese. After sprinkling the cheese over the salad I took a bite only to bite into a piece of metal of some type. I returned the salad along with the bite of metal and instead of getting a refund on my meal, I was offered a card for a free sandwich...... wtf: Since this was my first experience with Capriotti's I really don't think I will return. Too many places to get a good sandwich or salad to mess with this type of service.