Today we received a call from the service tech at the Subaru of Las Vegas dealership saying that Subaru of America, Inc. has written them an email and cc'd us (we never got it) saying if we don't return the loaner car today, they will report the car as stolen to the police.
......
We were waiting to hear back from the local dealership on providing us a new vehicle. From day 1 this dealership and company has promised to stand by their product and make things right, however none of this has happened. We spoke to the accident department and they told us because the car passed their tests, there's nothing they can do. THE CAR TRIED TO ACCELERATE INTO A BUILDING. The accident department actually told us that we don't have a lemon case, as they didn't actually operate on that issue. In order for there to be a case they need to attempt to repair the issue and fail multiple times over the course of 30 days. They just kept our car for 30 days and didn't even try to replace any of the parts that may be causing this unintended acceleration. Just so we wouldn't have a legal case.
After speaking with the accident department, they suggested we speak with finance. Of course in order to end our lease they want us to pay thousands of dollars.
I have NEVER been treated this way by a company before. We totally bought into Subaru's branding, but they don't stand behind jack shit.
So that's it! Subaru of America has proven to be the worst vehicle company with the absolute worst customer service.
#themoreyouknow #SubaruSUCKS #subaruisaslimycompany #subaruhasnointegrity #dontbuyasubaru