Excellent customer service, and they are very knowledgeable about their products and skating in general.
You can trust them to get you into the right pair of skates for you, and give you good advice on how to properly care for them. They also know how to properly sharpen skates, which is a plus. The first time they did mine, they asked me what ROH I want. I told them I wan't sure, and they offered a recommendation based on the type of skating I do and even which rink I skate at. These guys totally get it.