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  • I am VERY disappointed with UPS. "We love logistics" is a joke of a slogan. I paid for 2-business day delivery that was supposed to arrive in this afternoon. The package was for business and time sensitive. My package never arrived and when I called UPS, the customer rep told me my package was delayed an entire DAY and that it was estimate to arrive at the END of the following day. What made it worse and what made me lose my mind was that UPS had NO IDEA why my package was delayed an entire day AND wasn't exactly sure where my package currently was. When I asked the lady if they can at least make sure my package gets delivered in the morning or afternoon, she told me that there was no way to do that and they only way I could get my package in the morning was if I drove 30 mins to a UPS Customer Center, otherwise I would have to wait up until 7pm to get the package delivered. Also, I needed to call or track the package again in the morning to make sure it even arrives tomorrow. WHAT???!!! UPS used to be good, but not anymore. I wouldn't have been so upset if UPS at least explained the reason for the delay but how can a shipping company that advertises great tracking and logistics services not be able to track my package??? DO NOT USE UPS for important packages.
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