I called at around 9:30am before I had to go to work thinking i would get an appointment time either later in the day or the next day, I spoke with Mike and he said he would send someone come over right that second. I told him I had to leave for work at 10:30 and he said that would be fine. I don't remember his name but he was very nice and did a great job on my phone! It looks brand new! Very fast and yes, they were done before 10:30.