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| - Our good friend decided to celebrate his birthday party at Casa Manila with the Kamayan feast. We had a group of 13 people. This is my second time having the Kamayan, this time the food was actually served warm and tasted much better than my first experience. HOWEVER...
The service still has not improved. Once you get your main meal, they do not come and check up on you. It took 40-45 minutes for them to bring the bill. We had asked politely again after 30 minutes, and were informed that they were "preparing it and looking for the ticket." When we received our bill, we were charged for 15 people even though we only had 13. They refused to take off the extra charges because our initial reservation was for 15. They could have easily not charged us for the two extra people who were unable to make it. They had more than enough time since the main course did not arrive closer to 8pm and our reservations were for 6:30pm. They could have just added less rice, and taken off two pieces of fried chicken and a few other pieces of meat. We would understand if they had to charge us, if 50% of our group didn't show up, but that was not the case. On top, our birthday guest added a generous tip not knowing there was already gratuity included in the bill, an honest mistake, since the server/staff did not make it clear when they brought the bill. When our group mentioned this in front of the staff, she did not offer to refund that extra amount a whole extra $91. Since the credit card was not processed yet, it was an easy fix. SO they charged an extra $28 x 2 persons (not including taxes and gratuity) and $91 = $165 EXTRA THAT THEY SHOULD NOT HAVE CHARGED. Our entire group was very turned off by this experience. It's really too bad because the food is actually pretty good. We will not be going back after this experience.
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