Customer service is absolutely horrendous.... I purchased my order, tasted it and immediately realized I didn't like it. I asked the woman if I could exchange it for something else. She Refused! Then stated that only a manager could do something like that. I asked for a manager and apparently no managers were there that night, only a supervisor with no compassion or apologetic tones in her voice. Which was worse than talking to the drive thru representative.
I am going to make a formal complaint with the manager of that particular establishment, about how the situation was handled.