| rev:text
| - I placed an order online for photos on Wednesday, November 22nd. It was an order of 80 Christmas cards. I wanted to get them in the mail before the Thanksgiving holiday. The order was submitted online at 11:27am. I got the email conformation (Order #926702320508) and was told the estimated pick up time was 12:27PM.
I showed up around 1:00pm to pick them up. I spoke with Tamera and she went to go check. She told me, she can't see any order. I showered her my conformation email and she said she will try and call the manager. 20 mins later and she couldn't get a hold of a manager, so she told me I can come back after 3pm because that's then manager Deanna will be in. I told her I need to mail these out asap. She said there's nothing she can do.
I decided to call the 1800 number online to see what happened to my order. They told me, they see the order in process. They will try and reboot their system and see what happens. The representative Daniel on the phone was amazing. He did what he could. I explained to Tamera what Daniel was doing to help fix the situation. The upsetting part was I call the 800 vs the employees at CVS.
After being in the store for over 1 hour, I left since Daniel said he will give me a call with an update.
3:30PM I called CVS and spoke with the manager Deanna. I explained what happened and she said, "I just got into the office, I will get to it when I can" No apology and was VERY rude.
35Mins later, Deanna called and said she got them to print.
I went into the sore around 4:15PM to pick them up. When I went up to the counter, Delores helped me. I told her I was here to pick up my photos. She said her manager Denna will be with me shortly. She paged Deanna over the intercom. 15mins pass and still no sign of the manager. I waited patiently. Delores paged Denna again and again and again. Yes 4 times over the intercom. Finally, Denna shows up around 4:35PM. Delores said "I was paging you over the intercom 4 times" and Denna replied "I didn't hear it or you must be doing it wrong" so Delores did it again and clearly everyone can hear it. Denna replied "I didn't hear it" .
I explained what happened earlier today and she was very rude. Didn't listen, when straight into giving me excuses. "Next time you should call ahead" "With an order this big, it takes a longer time to process"
At this point I was very upset and just wanted my Christmas photos. I look at my photos and I seen the bottom of some of them got cut off. I asked why and she said "I don't' know" in a rude voice. Then said "Do you not want them?" I explained to her, since I already missed the deadline of trying to mail them out today, I would like them reprinted so I can sent them out on Friday. She said "You would have to resend them again and she won't be there on Friday". I just left upset (5:10PM)
Overall what a horrible experience with the manager Denna. I don't recommend going to this CVS. I question CVS has a manager like her representing their company.
Thank you to Daniel from the 800 line for helping the situation and a huge THANK YOU to Delores who I believe said only been with the company for over 1 week. She was amazing and a ton of help.
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