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  • If they Offered MINUS 5 Stars... This office would get it. I HIGHLY Recommend NOT making an appt with this office. My review is merely factual in nature to express my experience and SUB STANDARD QUALITY of Care. I came in as a cash patient to get an exam to look at a mole. I previously expressed my worry and that ALL Cancers run in my family. I was brought back for the exam. The assistant put me in a room and left to get DR TRENT. I was not asked why I'm there. What my concerns were or even go get in a gown so the doctor could perform a PROPER and THOROUGH Examination. Dr Trent arrived, it was clear he had no idea why I was there or my Chief Concern... Nor had even reviewed my chart or the fact that cancer runs in my family and I felt very anxious and scared about my skin. That I wanted a full and thorough exam! He proceeded to try to look at the mole ünder my armpit. He could not see it because I had my scrub top on. I said this is ridiculous. I need to remove my scrub top. He said okay. And stood there waiting! THERE WAS NO Chaperone present! I felt Extremely uncomfortable!!!! Then he proceeded to look and say it was nothing. I asked, are you going to use magnification to be sure? He said no we don't do that. I said I came in for a full exam. He said where are the others? (As I am trying to pull up my pant leg for him to look). I was APPALLED at the Lack of Professionalism! And poor quality of care! He should be ashamed of himself! I felt like just a number. That isn't even the worst part! I leave.. Call them back and express all this to the front desk girl. She said I can come back in to see him again. I said I don't want to see DR Trent again! Can I go somewhere else? I was told he was the only doctor. ... I called back 2 months later and talked to Kasey. She was very kind on the phone and listened to my concerns. I expressed all this again and told her I expect that they will make this right. She said she would send this to the proper channels. ... I HEARD NOTHiNg BACK!!!! Then I called June 12 ( another 2 months later!) and talked to Kasey Again. She said she hadn't yet heard from the "upper management" . I expressed that AS A PROVIDER MYSELF I understand the Quality of care! And what is expected! I told her your office and dermatologist Dr.Trent should be ashamed! I told her that the Las Vegas Valley and they being Specialists should be Rendering Proper Care!!!!! I demanded the number to Marissa who is the "upper management" that has been DISREGARDING MY CONCERNS Along with Dr.Trent! I would NEVER render Sub-Standard care to my patients! The Patient deserves way better. Take your money and go elsewhere. Dr.Trent could have called me. The front could have called me... The manager could have called me. But no one did. They don't care about their service or the Patient! Shame ON THIS DERM OFFICE!!!!!!!
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