Autohausz simply has terrible or non-existent customer service. I ordered shocks that showed "in stock" with free shipping. I ordered them. I called a week later to find out where they were. I had to stay on hold forever before someone "live" came on the line. I was told an outer warehouse was having difficulties. Another week passes no shocks. I email their "contact us" on their web page. I never got a response. After 2.5 weeks, the shocks finally arrived. I also experienced long wait times on hold when I tried to verify if a part was in stock or how many they had before the shock incident. Their antiquated website doesn't show this information. There's far too many other business out there that demonstrate excellent customer service to put up with these guys..