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  • I went to Francis and Sons on Wednesday. I bought the higher end wash, with detailing. I had high hopes that they could clean up my car, she hadn't had a good wash in a few months. And this place seemed promising. (I used to come all of the time when it was Weiss Guys). Right away, I was put off by the guy trying to sell me windshield repair. He wasn't related to Francis and Sons, but they permit him to approach their customers. He pointed out a bird splat and tried to tell me it was a crack. And that he would bill my insurance for me, and that it would be covered. I declined, and he persisted to try to convince me to purchase this repair for a supposed crack in my windshield. After getting rid of the annoying sales man, I left my car in the care of the gentleman who took my order. The good: I have four kids, the interior of my car was pretty messy. I mean, crumbs everywhere. They got all of it up, and polished everything so nice. My car smelled fresh and clean. They also left the change that they could have easily pocketed without my knowledge. The bad: After waiting about 40 minutes, they returned my car (but only after I asked the receptionist when it would be ready) and I immediately noticed greasy smudges on my white paint, more dirt on the door than before, as though they washed it off with an oily rag, and several spots of bird poo that they didn't get off. I drove my car off, and when I got home, I checked the entire car, and noticed greasy handprint marks on my trunk. I had to rewash my car when I got home, because they missed so many places, or caused more dirty spots! It's pretty disappointing to say the least. I will not be going back.
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