rev:text
| - My wife and I managed to squeeze out 1.5 hours away from our baby and headed over for a quick steak dinner yesterday - Aug 12.
Upon arrival at 5:50pm, we were greeted by the receptionist - a brown skin, dark long hair lady. We were rudely told that my reservation could not be found, her tone was so bad that it felt like it was my mistake that she could not find the reservation. "What time is your reservation for?" She asked, "5:30" I said. "It is almost 6 now and we only hold tables for 15 minutes", she replied with the same mono tone. OK, at that point, i thought i was not getting a table for the evening....then she turned around and told another receptionist standing next her "take them to table 21". What? so all that lecture on your customer and you actually have a table? But what pissed me off even more is that, once I walked in, the restaurant was next to empty!!!
I later on brought this to the manager - Andrea, who was nice enough to comp us on derserts, and she also confirmed they were not busy that night, so they actually had tables on my arrival. Then again, why was the reception lady so mad!!??
I have been going to this Keg for a while, the food has been amazingly good and consistent, but this type of bad service at the reception was definitely uncalled for!!
Larry
|