So far so good!! I was initially working with Ricky and Nikki to do all the pricing and they were great since they worked with my budget and were very informational when they met with us online. But it wasn't until we worked with John that we were truly impressed! John was so professional on our wedding day (March 22). Him and his assistant (Lily?) were like ninjas. I didn't even notice them until i was actually trying to find them. I will review again after we see the video, but so far we are EXTREMELY happy with our choice. I can't wait to see the final product!!!