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  • Fuwa Fuwa was one of the foodie destinations we were excited to try during our trip to Toronto. Unfortunately it was a huge disappointment. Like some of the reviews mentioned here, the staff (mostly the cashier really for us) was not well trained at all. We waited over an hour in line to dine in. Once we sat down and ordered, the cashier ran over to us and said in order to dine in we had to order the same number of items as the number of people in the party. Maybe it was because it was we had a party of 5. So we were forced to order 5 items total or had to leave. Fine. So we ordered 5. Then we realized everyone around us ordered less than the number of people in their party. That already left a sour taste in our mouth but we didn't say anything. Then the store manager came over and said we had to wait about 15 mins for our food since there was a large takeout order. We understood it was very busy so we were ok with that. We waited then realized everyone who ordered after us got the food and we still didn't. We went to ask the cashier and that's when it got really intolerable. So basically we ordered twice because he forced us to order 5 things in total. We never got the pancakes we ordered in the first order. Then when asked they said they didn't have the order. So basically the cashier forgot to send in the first order. Then when we complained to him he blatantly denied it was his fault at all and said it is because it was too busy and asked if we understood them. Yea man I understood it was busy but you were already 45 mins late when we were told 15 minutes. He kept on arguing with us and we got fed up and said we wanted our money back. They wasted 2 hours of our time and the cashier didn't apologize at all. If this is how they want to treat customers then that's hugely disappointing. The manager said he would refund us and the cashier only gave us back the money for the first order because they already gave us the pancakes from the second order. He said he couldn't refund it because we started eating it. Sir, we never touched it. The manager did try to apologize and said would give us the meal for free and give money back so I give him props for that. But by the time we were done arguing we had no more appetite to eat. It was such a disappointing experience and until they improve I wouldn't recommend going.
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