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| - First, I want to agree with James W.'s review (1/12/14). The place is unique and was friendly and welcoming initially when it opened. The coffee is pretty good and the options are nice. I'm sorry I don't know everyone's names but the best staff consisted of Rosa & Becky (of whom only 1 exists). There is another girl (possibly a supervisor?) she is also helpful and nice like the two aforementioned. Now, I hate to name names but there is a young lady there that is pretty cold, rude and she will belittle you and make you feel like an idiot. I believe her name begins with an "L" (i.e. Lisa, Liz, Liza). Because I did not know that Elvis Presley's favorite food was a peanut butter & banana sandwich and that I didn't realize it was his birthday on the one morning I was visiting, she was quick to say something like "everyone knows that" in condescending tone. It's funny because if she's one of two persons working, she will be quick to walk in the back room generally when I come in. I don't know if it's because she doesn't want to provide service to me or if she does that to everyone. It is absolutely unprofessional! I used to visit regularly but much of it was because of the original staff who made it a fun visit and I do enjoy the coffee and hot tea. Besides the issue with the staff and the person I just mentioned, the prices have increased quite a bit and it cost me nearly $7 for a bagel with cream cheese and a tea with some soy and vanilla. If I wanted to pay Starbucks prices, I would just go to Starbucks! In fact and although I don't really care for Starbucks pastries, I think Starbucks has better pastries/cakes! I love the casual but modern "woodsy" ambiance which is unique in this city, but I cannot see really going here much anymore even though it is in my direct run between home and work. But so is McDonald's and I can get a breakfast sandwich and coffee for just around $5. Sometimes I wish things could go back to the way they were when they first opened aside from everyone taking a long time to prepare things and putting the tea bags in ashtrays - yes I did say ashtray's because that's what someone did because they had nothing to display them in! Luckily someone realized how disgusting that was! And they were not even brand new ashtrays because there were burn marks in some of them. There is a breakfast sandwich which I think one of the girls may have made up with possibly a sourdough bread, egg, cheese, spinach, tomato and a chipotle-mayo dressing perhaps? This was really good but I'm not sure they can still make it and if it is/was on the menu. I haven't been there in a few weeks now but it would have been breaking the bank if I was going everyday like I was going in the beginning when they were running a lot of morning specials which helped keep my spending down and felt I could treat myself. My hope is that management does read these and that they make some changes. If they do and I can tell they are positive changes, I may return more frequently. Til then, I probably won't be back much at all!
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