Our car was broken into the Saturday before Christmas and my purse stolen. I was obviously very upset and really didn't know which way to turn. I called Apple Auto Glass in Pickering and within seconds the gentleman on the phone had all the information on the broken window and was looking to see if he had one in stock. He said he didn't but would check with his warehouse and call me right back. True to his word, he called me back within a minute and asked that we bring the car right away and he would look after it. They were closing at 12:30 p.m. for the holidays and this was shortly before 10 a.m. They replaced the window, vacuumed away all the evidence of this most upsetting incident AND...sent my husband home with a bottle of wine! I'm in customer service and certainly appreciate the little things that make a difference in people's lives. I would highly recommend this business...and already have!!