I am sorry to say that their service is very bad and coupled with the terrible food this is the only restaurant I will make a point to never return.
I've been there frequently as a college student since it was near campus and during that time we found it alright...
But after a few years when I took my parents there, I told my dad not to tip them because nobody came to seat us for 10 whole minutes of us standing in the foyer. And people were walking past us, and the chefs on the left making sashimi could clearly see us there too.
We left under 10% but there isn't much service for it was an all you can eat, and they never remembered to refill our tea.
So the waitress lady came back out with the bill and basically tried to guilt trip my dad into tipping more - saying the tip is shared between the chefs and servers and blah blah.
Which made it look even worse...if the tip is so important then just include it in the bill...running back out like that trying to argue for tips is just....
After that I swore to never go back.
Alas a few months later a friend who lived nearby that area suggested it even though we both agreed that the service is bad, the all-you-can-eat price was fine for quantity eating (vs quality).
So I reluctantly gave it another go.
And the sashimi was just horrible. I am usually a huge fan of sashimi but I was just disgusted. And all the fried stuff (chicken, calamari) were cold.
And well...not that it matters since the same can be said for the majority of sushi places in Toronto, but this place is run by Chinese people who don't really know much about Japanese cuisine.
Don't be fooled by their nice decor...you'll notice that the place is 80% empty most of the time, dinner and lunch hours.