This is my first visit here, and it was great! Service was good during lunch. It wasn't crowded at all. We had the pretzels, which were soft and coated with butter. The parmesan cheese jalapeno was on the processed side, but still ok. The burger was great. A bit more cooked than the Medium Rare that I wanted, but juicy, served with fried pickles and spiced fries. I don't think it was sloppy as others may have said, but I normally eat just the burger and not the bun.