rev:text
| - So the big gripe here seems to be that they have a hard time finding accounts because they want the associated phone number. They wanted that from me too, but I didn't have one, so I didn't know. Did I have to wait while the guy tracked through systems?...yep...but let's be honest...he was on the other end of the line working pretty diligently to *find those numbers*...it's not like I was the only one stuck. Why didn't I have those numbers?... Because I had a few hours previous cancelled my phone line.
When i cancelled it, btw, I got no flack, no pressure, the phone was canceled and my bill dropped. Significantly, I might add. The girl was helpful and cheerful and polite. This is in stark contrast to the constant effort to up sell me when I cancelled my cox service...
Then my issues...I had this weird glitch thing going on where my service would die, and my TV would make these terrible noises and a couple other bugs. They did track down my account, and then the tech in the NOC traced me *by address* as a last straw and reset my box. He stayed on the line while I tried to recreate the overload that caused the issue in the first place. No issue, but he was obviously going to stay put until I let him go. I did...no flack, no pressure, the problem was resolved and my tv worked. He wasn't overly cheerful, he was just a tech doing the things that techs do and fixing the problem. Efficient.
In the end, part of the problem was that I was on some other system used to track prism tv. This might have been a line of malarky to buy them time, I don't know, but it might help some of you if you have an issue. Maybe it makes a difference.
My service works. My customer support was fantastic. My bill got lowered. All it took was patience enough for the guy to do his job.
|