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| - I came here with a group of friends for my birthday dinner. We had the 13 course tasting menu.
Some initial downsides were: very crowded and has an "energetic" environment. It's difficult to get them to agree to a large dinner, and when they do, you have to do a tasting course. When you do the tasting course you have to sign a contract. If you sign the contract you guarantee the # of folks in your party.
In our case, half the table decided they didn't want to eat and so they walked out. This left me arguing with the F&B manager for the night, who produced a copy of the contract - that was oddly missing the page where I wrote that the size of the party could change (and signed off on by the F&B manager for the restaurant)
I seriously argued with this person for over 20 minutes going back and forth as to the best course of action, while all my guests sat waiting. On my birthday dinner.
Eventually we reached a draw and decided to just eat. So the food started coming and it was actually AMAZING! It has been a minute so I forget ALL the courses but here are the ones I remember:
- the bruschetta w/ tomato - amazing. I still think about it.
- dates w/ bacon
- the paella of course
Unfortunately there were more issues...after the first 4-5 courses came out, we sat for 30 minutes without a single additional course coming. This was actually a good thing (wait and see). After pointing out to the waiter that no food was coming to our table, he went back to the kitchen and did something because orders started coming out, but not in the order on the menu. My guess would be that the kitchen fell behind on our table, got yelled at, and fired whatever they could get immediately. So props to them for getting things moving.
Dessert was delicious. The wine list was amazing.
And, our F&B minimum was eventually adjusted due to the failure at the table.
Following are my recommendations for this spot:
- it's too high volume for a large group. Come in smaller groups (less than 10) and order off the menu instead of getting a tasting menu.
- don't sign a contract because if things don't go your way, they'll be inflexible and refuse to work with you, even a little bit.
- if you do sign a contract then get the private room at least.
I'm giving this spot 5 stars for the food and taking 3 stars away for the awful customer service.
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